9 MIN READ

Designing Conversational Surveys and AI-Powered Follow-Ups

Nana Akwah

How does an insight function have agency over thei...

Customer insight teams often ask for a greater seat at the table. They want more influence over deci...

6 MIN READ

Paul Griffiths

    Designing Conversational Surveys and AI-Powered Foll...

    Off the heels of embedded surveys, a feature we introduced earlier this year, our development team was tasked with re-imagining how surveys could be presented. The goal? To create a “conversational st...

    9 MIN READ

    Nana Akwah