9 MIN READ

Designing Conversational Surveys and AI-Powered Follow-Ups

Nana Akwah

Why Customer Experience is the Growth Engine for M...

Customer experience (CX) has moved far beyond a buzzword or a set of performance metrics. Today, it ...

12 MIN READ

Charlotte Duff

    Designing Conversational Surveys and AI-Powered Foll...

    Off the heels of embedded surveys, a feature we introduced earlier this year, our development team was tasked with re-imagining how surveys could be presented. The goal? To create a “conversational st...

    9 MIN READ

    Nana Akwah