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How to Implement an Effective Voice of Customer Strategy

Grayling Ferguson

Rewind: Creative Ways to Elevate Insight with Vide...

On February 25th, 2026 - the FlexMR team hosted a webinar that explored four creative ways to elevat...

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Charlotte Duff

    How to Implement an Effective Voice of Customer Stra...

    “The Voice of the Customer (VOC) is a process for capturing customers’ requirements. It produces a detailed set of customer wants and needs which are organized into a hierarchical structure, and then ...

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    Grayling Ferguson