8 MIN READ

Data Mining: Social Media vs. Online Communities

Emily James

Making VoC & CX Work Across Departments

Organisations have access to more customer feedback than ever before. So why does so little change?

5 MIN READ

Alanna Moreland

    Data Mining: Social Media vs. Online Communities

    Neither social media nor online research communities are new platforms for businesses to communicate with consumers over. Still, there is no denying that social media has grown in recent years. And it...

    8 MIN READ

    Emily James

    The Best LinkedIn Groups for Insight Professionals

    LinkedIn is a professional social network that offers countless opportunities for networking; for keeping track of industry developments and connecting with those within. To make this even easier Link...

    7 MIN READ

    Emily James

    Boosting Market Research Response Rates by Improving...

    A participant experience is how a participant feels when taking part in research. Participants are the ‘bread and butter’ of market research but it seems that their experience during the research proc...

    6 MIN READ

    Emily James