17 MIN READ

Effective Insight Strategies: An Industry-Wide Discussion

Emily James

Why Customer Experience is the Growth Engine for M...

Customer experience (CX) has moved far beyond a buzzword or a set of performance metrics. Today, it ...

12 MIN READ

Charlotte Duff

    Effective Insight Strategies: An Industry-Wide Discu...

    The challenges insight professionals face today are significant, some new, and some we have carried with us since the very start. Investment, education, redesigning research strategies for the changin...

    17 MIN READ

    Emily James

    Close Connections - Practical Ways to Support Real-T...

    Important decisions happen every minute of every day. As normal people, we take the information apparent in that moment to make the best decision possible; as insight professionals we are responsible ...

    8 MIN READ

    Emily James

    A Casual Conversation on Client-Agency Relationships

    Building a strong client-agency relationship in the insights industry can be tough, mainly due to a perception gap about the other party on both sides of the relationship.

    5 MIN READ

    Sophie Grieve-Williams

    Community Panels - A Practical Guide to Improving Da...

    When it comes to research communities, improving data quality lies at the heart of every successful research community panel. That’s why, when discussing community panels, I can’t help but turn the sp...

    6 MIN READ

    Charlotte Evans

    Mind the Gap - Bridging the Gap Between Brands and C...

    Consumer changes and trends have never changed so profoundly as they have in the last twelve months, with consumer attitude, behaviours and purchasing habits altering considerably and forcing business...

    7 MIN READ

    Sarah O'Neill

    6 Ways to Involve Stakeholders in Qualitative Resear...

    While quantitative data enjoy a warm, positive reception across most businesses – engaging decision-makers with qualitative insight can often prove a greater challenge. Lacking in statistical rigour, ...

    7 MIN READ

    Chris Martin

    How to Speed Up Qualitative Fieldwork Without Compro...

    We often come across unexpected issues in the insights industry, especially in the research process things never go quite as smoothly as we might desire. However, if there is one thing we can agree on...

    7 MIN READ

    Laura Butterworth

    The Importance of Delegation in Managing Insight Act...

    Delegation is one of the most important management skills we could learn in any profession. The ability to hand off the right task to the right person can be tough, especially if you’re not sure if yo...

    9 MIN READ

    Emily James

    The Role of Focus Groups in our Quest for Expressive...

    Data tells a story. As researchers, our role is to explore this story on behalf of stakeholders. Sometimes this is as simple as testing customer preference on, for example, tangible physical attribute...

    10 MIN READ

    Gareth Bowden

    Infographic: The Anatomy of a Successful Insights Te...

    What defines success in an insights team? There are many aspects that define success, but one pivotal factor that propels us towards success is the composition of the insights team. When we think abou...

    5 MIN READ

    Sophie Grieve-Williams